Privacy Policy — How BV999 Game Protects Your Personal Data

1 About This Policy

This Privacy Policy applies to all users of the bv999 game platform, including the website and the mobile-accessible version of the platform. It covers all personal data collected when you register an account, make a deposit in PKR, place a bet, play Casino or Slots games, use Live Casino, or contact our support team.

We are committed to handling your personal data with care and transparency. This policy sets out clearly what data we collect, the reasons we collect it, how long we keep it, and how we keep it secure. It also explains your rights regarding your personal information and how you can exercise them.

This policy is incorporated into and should be read together with the bv999 game Terms and Conditions. Definitions used in the Terms and Conditions carry the same meaning here unless stated otherwise.

2 Data We Collect

We collect personal information from you in three ways: information you provide directly, information generated automatically through your use of the platform, and — in limited cases — information from third parties such as payment processors.

We do not collect sensitive personal information beyond what is listed above. We do not collect information about your religious beliefs, ethnicity, political views or health status.

3 How We Use Your Data

bv999 game uses your personal data only for specific, defined purposes. We do not use your data in ways you would not reasonably expect. The main purposes for which we use your information are:

• Account Management: To create, maintain and administer your bv999 game account, including processing login requests and managing account settings.
• Payment Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to process withdrawal requests to your registered payment account.
• Identity Verification: To verify your identity and age, as required for account security and compliance with responsible gaming obligations. This may include reviewing CNIC or other identity documents.
• Betting & Gaming Services: To record and settle bets on Cricket, PSL, Football, Esports and other sports markets, and to operate Casino, Live Casino and Slots games on your account.
• Customer Support: To respond to your queries, complaints and requests submitted via in-platform chat or email, and to maintain a record of our interactions with you.
• Platform Security: To detect, investigate and prevent fraud, money laundering, account abuse, duplicate accounts and other prohibited conduct, including the use of automated tools on the platform.
• Responsible Gaming: To monitor account activity and apply responsible gaming tools such as deposit limits, cooling-off periods or self-exclusion where requested or required.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues and improve the overall experience of the platform for all users.
• Communications: To send you transactional notifications such as deposit confirmations, withdrawal updates, bet settlement results and account alerts. Where you have opted in, we may also send you promotional communications about bonuses and offers.

We do not use your personal data for automated decision-making that produces significant legal effects on you, except in the case of fraud detection systems where automated flags are always reviewed by a member of our team before any account action is taken.

4 Payment Data & PKR Transactions

All financial transactions on bv999 game are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, we collect the minimum payment data necessary to process that transaction securely.

JazzCash & Easypaisa: When you deposit or withdraw via JazzCash or Easypaisa, we receive a transaction reference and the mobile wallet account linked to your bv999 game profile. We do not store your JazzCash or Easypaisa PIN or password at any point.

Raast & Bank Transfer: For Raast and bank transfer transactions, we collect and store the transaction reference ID and partial account details necessary to verify the source or destination of funds. Full bank account numbers are not retained beyond the processing period.

Cards: For Pakistani-issued debit and credit card deposits, card data is processed through a secure third-party payment gateway. bv999 game does not store your full card number, CVV or card expiry date on our own systems. Only a tokenised reference is retained for your account records.

Payment data is used exclusively for processing your transactions and for fraud prevention purposes. It is not used for marketing, analytics or any purpose unrelated to financial processing.

5 Cookies & Tracking

bv999 game uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us deliver a working, personalised and secure platform experience.

We use the following categories of cookies:

• Essential Cookies: Required for core platform functionality including keeping you logged in, remembering your language preferences and maintaining your session securely. These cannot be disabled without breaking the platform.
• Analytical Cookies: Used to understand how users interact with the platform — which pages are visited most, how long sessions last, where users encounter errors. This data is aggregated and anonymised and does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic and other suspicious behaviour. These are essential for protecting your account and the integrity of the platform.
• Preference Cookies: Used to remember settings you have chosen, such as display preferences or odds format selections, so you do not have to reconfigure them each session.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytical or preference cookies will not prevent you from using the platform but may affect your experience.

6 Third-Party Sharing

bv999 game does not sell, rent or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and specific circumstances:

• Payment Processors: We share the minimum necessary payment data with JazzCash, Easypaisa, Raast processing partners, banks and card payment gateway providers in order to complete your deposit or withdrawal transaction in PKR.
• Identity Verification Services: Where third-party identity verification tools are used to confirm your age or identity, the relevant documents or data points are shared with that service solely for verification purposes.
• Fraud Prevention & Security: We may share data with fraud prevention services or security partners where we have reasonable grounds to believe your account or activity is linked to fraudulent conduct, money laundering or prohibited behaviour.
• Legal Requirements: We may disclose your personal data if required to do so by applicable law, court order or regulatory authority. We will only disclose the minimum data required to comply with such a request.
• Platform Service Providers: We work with trusted technology providers for services such as hosting, analytics and customer support tools. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

All third parties with whom we share data are required to handle it securely and to use it only for the stated purpose. We do not share data with advertising networks or data brokers.

7 Data Security

bv999 game implements technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols on all platform connections.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Secure server infrastructure with regular security reviews and monitoring.
• Password hashing — your account password is never stored in plain text.
• Session management controls that automatically expire inactive sessions to reduce the risk of unauthorised access.
• Regular security assessments of payment processing integrations with JazzCash, Easypaisa and other providers.

While we maintain robust security practices, no digital platform can guarantee absolute security. You also play an important role in protecting your account — keep your login credentials private, do not share your password, and contact support immediately if you suspect any unauthorised access to your account.

8 Data Retention

We retain your personal data for as long as your account remains active on bv999 game, and for a reasonable period thereafter in accordance with our compliance obligations. The specific retention periods vary by data type:

• Account and Identity Data: Retained for the duration of your account's existence and for a defined period after account closure, in accordance with applicable record-keeping requirements.
• Transaction and Payment Records: PKR deposit and withdrawal records are retained for a period required by financial compliance obligations. These records are necessary to resolve disputes and to comply with audit requirements.
• Betting and Gaming History: Your betting history, Casino and Slots play records are retained for the duration of your account and for a defined post-closure period.
• Support and Communications Data: Records of support interactions are retained to help resolve follow-up queries and to improve the quality of our support service.
• Device and Technical Data: Log data and session records are retained for a shorter period and are used primarily for security and fraud detection purposes before being deleted or anonymised.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Your Rights

As a bv999 game user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your registered account username and a description of your request.

10 Responsible Gaming & Data

bv999 game uses account activity data as part of our commitment to responsible gaming. Monitoring your play patterns, deposit frequency and session duration helps us identify accounts that may benefit from responsible gaming tools or intervention.

If you request a deposit limit, cooling-off period or self-exclusion, the data associated with that request is retained and used to enforce those restrictions effectively. Self-exclusion data in particular is retained throughout the exclusion period to prevent circumvention.

We encourage all users to make use of the responsible gaming tools available in your account settings. If you have concerns about your betting activity, please visit our Responsible Gaming page for guidance on managing your play safely.

bv999 game is strictly for users aged 18 and over. Age verification data is used solely to confirm eligibility and is handled with the same care as all other personal information.

11 Changes to This Policy

bv999 game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes to this policy, we will notify registered users by email or by displaying a prominent notice on the platform before the changes take effect.

The date at the top of this page reflects when the policy was last revised. We recommend checking this page periodically. Your continued use of the platform after changes to the Privacy Policy constitutes your acceptance of the updated policy.

If you do not agree with material changes to this Privacy Policy, you should stop using the platform and contact support to request account closure. Any data collected prior to your account closure will be handled in accordance with the policy in effect at the time of collection, subject to applicable retention obligations.

12 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal information is being handled, please get in touch with the bv999 game support team.

For data access, correction or deletion requests, please contact us with your registered account username and a clear description of your request. We will acknowledge your request and aim to respond fully within a reasonable period.